Shipping policy

All Floriosa orders are carefully packed and sent from my studio in Sydney, Australia.

Processing times

Please allow 3–5 business days for prints and works on paper to be prepared and dispatched.

Original paintings may require a little longer to pack safely. I will contact you if additional preparation time is needed.

Orders are not dispatched on weekends or public holidays.

Shipping is free within Australia unless otherwise stated on the product page or at checkout.

Orders are sent using Australia Post or a suitable courier, depending on the size and value of the artwork.

Tracking details will be emailed once your order has been dispatched.

Delivery times are estimates only and may vary depending on your location and the carrier.

International shipping costs are calculated at checkout where available.

Customers are responsible for any customs duties, taxes or import charges applied by their country.

International delivery times vary, and customs processing may cause delays.

For large original paintings or destinations not available at checkout, please contact sallybrownestudio@gmail.com for a shipping quote.

Please check your shipping address carefully before placing your order.

If you notice an error, contact me as soon as possible. Once an order has been dispatched, I may not be able to redirect it.

Occasional postal or courier delays are outside my control, but I will always do my best to help locate a delayed parcel.

Please contact me if your tracking has not updated or your order has not arrived within a reasonable time.

Please inspect your order when it arrives.

If an artwork or print has been damaged in transit, contact sallybrownestudio@gmail.com as soon as possible and include:

Please keep all packaging while the issue is being assessed.

Further details are available in the Refunds and Returns Policy.

For shipping questions, contact:

Sally Browne / Floriosa
sallybrownestudio@gmail.com