Privacy policy

Last updated: 1 August 2026

Floriosa by Sally Browne respects your privacy. This policy explains the basic personal information collected through this website and how it is used.

Information collected

When you place an order, join the mailing list or contact me, I may receive information such as your:

  • name
  • email address and phone number
  • billing and delivery address
  • order details
  • messages or enquiries

The website may also collect technical information such as your browser, device, IP address and how you use the site. This may be collected through cookies and similar technologies.

Payment information is processed securely by Shopify and the payment provider you choose. I do not personally receive or store your complete credit-card details.

How your information is used

Your information may be used to:

  • process and deliver your order
  • communicate with you about an order or enquiry
  • provide customer service
  • manage refunds, damaged parcels or other order issues
  • send studio news and product updates when you have subscribed
  • maintain the security and operation of the website
  • meet legal, tax and record-keeping obligations

Marketing emails are sent only where you have subscribed or otherwise agreed to receive them. You can unsubscribe at any time using the link in an email.

Shopify and service providers

This store is hosted by Shopify. Information entered through the website is processed by Shopify and may also be shared with trusted providers needed to operate the shop, including payment processors, postal and courier services, email services and website analytics providers.

These providers receive only the information reasonably required to perform their services. Some may store or process information outside Australia.

Cookies

This website uses cookies and similar technologies to make the shop work, remember preferences, understand website activity and improve the shopping experience.

You can control cookies through your browser settings, although disabling some cookies may affect how the website functions.

Sharing your information

I do not sell or rent customer information.

Personal information may be shared when necessary to fulfil an order, operate the website, prevent fraud, comply with the law or protect the rights and security of the business and its customers.

Keeping information secure

Reasonable care is taken to protect personal information. However, no online service or method of electronic transmission can be guaranteed to be completely secure.

Information is kept only for as long as reasonably necessary for orders, customer service, taxation, legal requirements and legitimate business records.

Accessing or correcting your information

You may contact me to ask what personal information I hold about you, request a correction or ask for information to be deleted where possible.

Certain records may need to be retained for legal, accounting or order-management purposes.

Changes to this policy

This policy may be updated occasionally to reflect changes to the website, services or legal requirements. The latest version will always be published on this page.

Contact

For questions about this privacy policy or your personal information, contact:

Sally Browne / Floriosa
sallybrownestudio@gmail.com