Refund policy

Please choose carefully, as I do not accept returns or exchanges for change of mind.

Every artwork and print is carefully checked and packed before leaving my Sydney studio. If your order arrives damaged, faulty or incorrect, please email sallybrownestudio@gmail.com as soon as possible.

Please include your order number and clear photographs of:

• the damaged or incorrect item
• the packaging
• any visible damage to the parcel

Please keep the original packaging while I assess the issue. Depending on the circumstances, I will arrange a repair, replacement or refund and provide return instructions where required.

Do not send an item back before contacting me.

Original artworks are handmade, so small variations in texture, brushwork and surface are part of the work and are not considered faults.

This policy does not limit your rights under the Australian Consumer Law. Businesses do not have to accept change-of-mind returns, but must provide an appropriate remedy when goods fail to meet consumer guarantees.